Specialist Support Coordination
- 24/7 CARE
- Specialist Support Coordination
NAVIGATING YOUR NDIS JOURNEY WITH PRECISION
First Support Australia knows that navigating the NDIS can sometimes feel overwhelming but you don’t have to do it alone.
Our dedicated support coordinators is here to guide you through every step. We take the time to understand your goals, needs, and preferences, then help you find and manage the right mix of supports to suit your lifestyle.
With deep NDIS knowledge and a personal, caring approach, we make sure your plan is not just implemented but truly empowering.
LAYING the foundations
Level 1 Support Coordination
Enhanced Support Navigation
Level 1 Support Coordination is all about setting the stage for a seamless NDIS experience. Our coordinators assist participants in understanding their plan, ensuring they are well-informed and confident about the support available to them.
Connecting with Providers
At this level, we focus on connecting participants with suitable service providers. Our coordinators leverage their extensive network, ensuring that participants receive quality services that align with their needs and preferences.
Empowering Decision-Making
Our goal is to empower participants to make informed decisions. Through guidance, information sharing,
and consistent support, we ensure that participants feel confident in navigating their NDIS journey.
DEEPENING THE ENGAGEMENT
Level 2 Support Coordination
Bridging to the Community
Level 2 Support Coordination takes support coordination a step further. Our coordinators work closely with participants, exploring their needs, goals, and aspirations in greater depth. This level is about crafting a more detailed and personalised support strategy.
Collaborative Approach
Our coordinators collaborate with a range of stakeholders, from service providers to family members. This ensures a holistic approach to support, where every aspect of the participant’s well-being is considered.
Ongoing Monitoring & Adjustment
At Level 2, we place a strong focus on regular monitoring and ongoing feedback. Our coordinators stay connected with participants, ensuring that the support they receive is effective and making necessary adjustments for optimal outcomes.
EXPERTISE AT ITS BEST
Level 3 Specialist Support
Addressing Complex Needs
Level 3 is designed for participants with more intricate or high-risk needs. Our specialist coordinators bring a wealth of expertise to the table, ensuring that even the most complex situations are handled with precision and care.
Interdisciplinary Collaboration
Given the complexity of needs at this level, our coordinators collaborate with a range of specialists, from healthcare professionals to legal experts. This interdisciplinary approach ensures comprehensive support for participants.
Crisis Management & Resolution
Our specialist coordinators are trained to handle crises effectively. Whether it’s an immediate risk or a potential challenge, our team is equipped to manage, resolve, and ensure the safety and well-being of participants.
Demystifying common queries
Answers Unveiled
What if I'm not satisfied with a service provider?
Your satisfaction is paramount. If you're not content with a service provider, we'll work with you to find a better fit.
How often will I meet with my coordinator?
The frequency of meetings depends on your level of service and individual needs. However, our coordinators are always available for support and guidance.
Are there any additional costs for coordination services?
Support Coordination is typically funded under the NDIS. We can discuss the specifics of funding and any potential costs during our initial consultation.
What's the main difference between the three levels of support coordination?
The three levels differ in their intensity and specialization. Level 1 lays the foundation, Level 2 offers a deeper engagement, and Level 3 provides specialized support for complex needs.
Can I switch between levels if my needs change?
Absolutely! We continuously assess and adjust our services based on your evolving needs, ensuring you always receive the right level of support.
How do you select service providers for participants?
We have a vast network of trusted service providers. Selection is based on the participant's needs, preferences, and the provider's expertise.