About Us
THE FOUNDATION OF FIRST SUPPORT AUSTRALIA
Our guiding principle is to inspire positive change and make a meaningful impact. Every service and interaction reflects our promise to ensure each individual feels valued, understood, and empowered.
A Beacon of Positive Change
At the heart of First Support Australia is our drive to create real, lasting impact. Every action we take aims to uplift lives and raise the standard of care, guided by compassion and purpose.
Empowerment and Understanding
We believe true support means empowering people to make choices and live fulfilling lives. By taking the time to understand each individual’s needs and aspirations, we provide care that’s genuinely personal and transformative.
THE BIRTH OF VISON
Our Genesis
Bridging the Gap
The inception of First Support Australia was driven by a singular vision: to bridge the gap between need and care in the disability sector. We recognised the challenges many faced in accessing quality support and were determined to change the narrative.
A Mission Takes Flight
Our journey began with a steadfast commitment to provide unparalleled care tailored to each individual’s unique needs. Over time, this mission has evolved, grown, and adapted, but its core remains unchanged: to offer support that truly makes a difference.
Quality Over Quantity
While our reach has expanded, our focus has always been on the quality of care.
We believe that every individual deserves the best, and we strive every day to ensure that our services reflect this belief.
Making a mark
Our Footprint
Spanning Victoria and Beyond
Our operations currently span across Victoria, reaching out to both urban centres and rural areas. As a registered NDIS provider, our commitment to ensuring that quality support is accessible to all remains unwavering.
A Universal Right
We believe that quality care is not a luxury but a universal right. Our presence in rural areas is a testament to this commitment, ensuring that every individual, irrespective of their location, has access to the best support.
Growing Yet Grounded
As we expand, our roots remain firmly grounded in our core values. Every new location, every new service is a reflection of our commitment to inspire positive change and make a meaningful impact.
Community Engagement & Impact
Beyond our services, First Support Australia actively engages with local communities. Our initiatives, workshops, and outreach programs aim to raise awareness, foster inclusivity, and build stronger community bonds. By collaborating with local organisations and residents, we ensure that our impact extends beyond immediate care, creating lasting positive change in the communities we serve.
THE PILLARS OF FIRST SUPPORT AUSTRALIA
The essence of First Support Australia lies in the dedication and expertise of our team. Comprising over 100 professionals, from registered nurses to support coordinators, each member brings their unique set of skills and passion to the table. Together, they form a cohesive unit that works tirelessly to ensure a holistic approach to care. Their combined efforts clock in over 2,000 hours of service each week, showcasing an unwavering commitment to those we serve. At First Support Australia, our team members are more than just professionals; they are passionate individuals dedicated to making a difference every day.
Crafting legacies, one story at a time.
Hello to our valued community,
Every journey has its chapters, and mine has been a tapestry of diverse experiences and learnings. My academic foundation was set with a Bachelor’s degree in Business Administration back in 2011. This was complemented by a myriad of courses, from Community Services to Real Estate, each adding a unique facet to my professional persona.
The world of banking offered me insights into the intricacies of finance, while my stint as a real estate agent honed my interpersonal skills. Representing Static Control Company on a global scale was a lesson in adaptability and global perspectives. Yet, it was the NDIS sector that truly resonated with my passion. Over six transformative years, I transitioned from roles of direct support to strategic management, understanding the NDIS landscape from multiple vantage points.
December 2018 marked a pivotal chapter. First Support Australia was born out of a vision to offer unparalleled support in the NDIS realm. It wasn’t just about establishing a company; it was about crafting a legacy. I immersed myself in sculpting robust policies, integrating cutting-edge software solutions, and most importantly, building relationships. From our inaugural client to the many we serve today, each story has been a testament to our commitment.
Thank you for joining us on this journey. Here’s to many more chapters of impact and growth.
Warmly
Flora
Crafting Care Together
Flora Phan
(General Manager)
Tam Dao
(Quality Control Manager)
Monaliza Hailu
(HR Officer)
Tram Le
(Office/ Accountant Assistant)
Nardos Weldemichael
(Marketing Officer)
Ken Yang
(Marketing Officer)
Rohini Ruaniyar
(Registered Nurse)
Michael Kim
(Specialist Support Coordinator)
Louise Holdcroft
(Support Coordinator)
Our Unsung Heroes
Our 100+ staffs who tirelessly give off themselves to help others in need offering comfort, care, and a listening ear to those who are struggling, and does so with compassion, kindness, and professionalism.